Tuesday, June 19, 2012

A lesson in leadership

You've likely been there, either on one side of the desk or the other.  The interviewer is firing away questions at the interviewee when, inevitably, that point in the interview session arrives where the questioning gets reversed.  Good interviewers ask "do you have any questions for me?"  Good interviewees seize control, if that question isn't asked, and say "do you mind if I ask you some questions?"

When I've experienced that situation as an interviewer, it seems that the first question asked was always "what's your management style" to which I would respond "hire good people and get out of their way."

I realize, in retrospect, that many of us say that but few truly mean it.  Or, if we do, we get lazy at how much effort we put forth into hiring truly "good people."

What often happens in business is that the those who are hired and who are good are taken advantage of by their bosses.  "Go to" people become "go to all the time" people.  While a good team member may enjoy being seen as a "go to" associate, he or she still faces the likelihood of job burn-out because of the consistency of the requests coming in from the boss.  Whether the boss likes it or not, resentment kicks in as the "go to" person feels punished for being a good employee.

How do you fix this problem?  One, make sure that you are giving absolute best effort when making a hire.  And, two, once the hire is made, ensure that you are doing your job as a manager by coaching the new hire--and every member of your team--to get better.

Providing open and honest feedback, to every team member, is essential.  Candid feedback and coaching can help the good get better, keeps everyone engaged with ownership of their career, and allows you to "de-hire" the low performers.

Yes, I said "de-hire."  Ignoring performance issues impacts not only the associate who is under-performing but the team chemistry of the whole group.  Associates take their lead from their boss--when they see a performance issue go un-addressed it is only natural that doubt and resentment can kick in, negatively impacting the performance of the whole team.

Remember, "people quit people before they quit companies."  (Monday Morning Leadership, David Cottrell.)  Don't let your team members quit on you--address the problems which need to be addressed, continue to hire the very best, and coach each and every member of your group.

Sunday, June 17, 2012

Breaking down Father's Day

I'd like to say Happy Father's Day to my Pops--a special, special man and one who has had tremendous influence on my life and family.

So, let's take this occasion to have some fun and break down the numbers of Father's Day:

- A woman in Spokane, WA can be credited with "inventing" Father's Day.  She thought that Dads deserved their special day, just like Moms, and so celebrated the day on June 19, 1910--her father's birthday.

- President Calvin Coolidge publicly supported a national Father's Day but it wasn't until 1966 that President Lyndon Johnson proclaimed it a national holiday.  President Richard Nixon followed up in 1972 by signing a permanent U.S. Father's Day into law, observed on the third Sunday in June.  (And, yes, 1972 was a busy year for Nixon given that we are celebrating the 40th anniversary of the Watergate break-in this week--a crime which took place in the same year as putting Father's Day into law.)

- How many fathers are there in America?  An estimated 70.1 million men can claim that title.

- There are 1.7 million single fathers in the U.S.  Of those, 170,000 are raising three or more children.

- 176,000 men are stay-at-home fathers.

- Hallmark estimates that 94 million Father's Day cards are exchanged each year, making it the fourth-biggest card "event" of the year.

- How much will we spend on Father's Day?  According to the National Retail Federation, the average person will spent $117.14 on their Pops or other fathers they know.

- The Guinness World Record for the oldest man to father a child is held by Les Colley of Australia, who sired his son, Oswald, at age 92.

- Did you know that Presidents Washington, Madison, Jackson, Polk, Buchanan and Harding had no children?

- "Papa Don't Preach," by Madonna, reached #1 on Billboard's Hot 100.  And, "Papa Was A Rolling Stone," by the Temptations, won three Grammys in 1972.

- And, finally, sticking with the music category, the Rolling Stones have been together 50 years with Mick Jagger as the lead singer.  Jagger has been prolific in the fatherhood department--he has seven children.

So, for all the fathers out there--enjoy this your special day and say a word of "thanks" to the woman in Spokane who decided that we needed our own Father's Day.

Friday, June 8, 2012

The good, the bad and the ugly

Good:  This isn't exactly a "good" thing but the final episode of this season of Mad Men is Sunday at 9:00 p.m. CT (AMC.)  The past two episodes have been the best of the season and perhaps two of the best ever meaning that Sunday's finale promises to not disappoint.

Bad:  Male bashing continues, this time at the hands of CNN.com.  A recent article by Philip Zimbardo and Nikita Duncan opines that young males have "technology enchantment," meaning that they crave instant gratification at the console of a gaming device or trolling for online porn.  The result?  These young males find school, jobs and long-term relationships to be "painfully boring."

Ugly:  One in five Americans admits having urinated in a public swimming pool.  (Source:  CNN Water Quality and Health Council)

Good:  The History Channel's Hatfields & McCoys, set viewership records for the cable network as close to 14 million viewers tuned in to the first episode.

Bad:  A man dressed as Darth Vader recently robbed a Toledo bank.  Sources say that the Sith lord, er, robber, used a semiautomatic pistol instead of the more traditional light saber.

Ugly:  John Davis of Ohio recently tried to hand two one-dollar bills to a panhandler, who was confined to a wheelchair.  One of the bills dropped to the ground and, minutes later, police ticketed Davis for littering.  The fine?  $500!

Good:  The Hollywood Reporter had this to say about nominations for the Emmy Awards and the Best Drama category:  "Justified (FX)--This.  Must.  Happen.  Now, three seasons in, a nomination is overdue..."  The entertainment industry magazine expects nominations to go to Mad Men, Game of Thrones, Boardwalk Empire and The Good Wife, but is campaigning for not only shows like Justified but Homeland (Showtime.)  I echo their sentiments on both of those shows.

Bad:  Speaking of television ratings, ABC's The Bachelorette is down 18% year-over-year in the 18-49 year old demographic.

Ugly:  Gregg Allman takes his seventh turn down the wedding aisle this month, claiming "This time, I am really in love."  Didn't the blues rocker say the same thing on weddings two, three, four, five and six?

And, finally, in our "double ugly" bonus round comes this--the typical CEO of an American company made $9.6 million last year.  If you take the national median salary of $39,312, a worker would have to work for 244 years to make the equivalent of that one year of CEO pay!

Tuesday, June 5, 2012

The next chapter

I recently left corporate life at a publicly traded company and decided to try my hand at "doing my own thing," a k a starting my own business.  My focus is on consulting--to large brands, small brands, large companies, and small companies, with the flexibility to take on special projects and continue the guest lecturing which I love to do at the collegiate and post-graduate level.

The shift from Fortune 100 company to party of one has been dramatic, to say the least.  How so, you ask?  Well...

- The instinctive curling of my arm to check e-mails on the iPhone in my mitt has gradually ceased.  I am coming to terms that no one is constantly looking for me or desiring to connect with me.  My e-mail volume is down by, oh, 90% or so.  Don't get me wrong as I'm not complaining--the sharp reduction in electronic importance is a bit of a blow to the old ego, however.

- I formerly lived in a world where my calls were answered and, if not, the recipient would typically return my call within the hour.  These days, a typical response time for my calls is within the week...maybe.

- Office interaction?  You bet--I have hallway conversations with our two cats at home and my wife will check in with me to say "I'm headed to the store--do you need anything?"  Yep, those hallway meetings are really quite productive.

- Speaking of offices, I have a satellite office now too.  One of the benefits of empty nesting is the ability to take over what formerly was a child's bedroom.  So, the downstairs office is for show and the upstairs (satellite) office is where the work really gets done.

- I'm buying my own office supplies now.

In all seriousness, the change from corporate life to proprietor life, while dramatic, has also been liberating.  The constant connectivity is still there, if needed, but the volume decline has been a welcome respite from the nightly e-mail check-in sessions which were necessary to manage work flow.

I very much miss my colleagues but also enjoy the ability to roll out of bed, shower, and be in my office a few paces from the bedroom.

The journey to potentially making this a full-time, start my own business chapter is still very much in the formative stages.  Yet, I kind of like the freedom and thought of charting a path which is one that I created.  Stay tuned as I check in with you all from time-to-time to update you on how this post-corporate life gig is going.


Wednesday, May 30, 2012

Facebook, germs and "the other woman"

- See--I told you that you shouldn't invest in Facebook!

- Olivia Hamilton is a three-year old who lives in Gloucester, England.  And, she has a new best friend who may save her life.  Hamilton needs to be constantly monitored in case her blood sugar levels fall too low so her parents enterprisingly decided to train their new puppy to help with the job.  The cocker spaniel, Bonnie, went through intensive scent training so that it learned to tell when Olivia's blood sugar is low by smelling changes in the girl's body odor.  The pup already has detected low blood sugar eight times and alerts Olivia's parents by barking and running around.  Man's--and little girl's--best friend, indeed...

- Well, so much for acting all busy and eating at your desk!  A new study found that the most germ-filled office surfaces are one's desktop and the table in the break room.  A microbiologist involved in the study said, "There's 400 times more bacteria on an office desktop than the toilet seat."

- Back on Facebook--a British legal firm found that over a third of the divorce filings in 2011 contained the word "Facebook."  So much for "friending" your spouse, huh?

- Sign of the apocalypse:  A parking space in New York City is on sale for--are you ready--one million dollars!  The space is in a condo building and has its own real estate broker.  Yikes...

- And, once more on Facebook--an Indian woman filed for divorce because her husband took too long to change his status to "married."  The couple had been only married for two months but the wife felt her husband's tardiness in changing his status meant he was probably cheating on her.  The judge denied her request for a divorce and the couple is now in six months of counseling.

- For those of you in job seeking mode, watch out--8% of Americans say they've embellished or, ahem, exaggerated information on their resume.  And, of that 8%, 27% say they lost their job when the false information was discovered.

- There's good buzz building about Men In Black 3.

- There are only two episodes left of this season of Mad Men but it'll be hard for the show to replicate the drama, pacing and acting of the May 27 "The Other Woman" episode.

- And, on the topic of finales of great shows, Season Two of Game of Thrones (HBO) wraps up this Sunday evening.  Viewers have needed a game-day program to keep track of the no less than eight story lines actively playing out in the land of Westeros and beyond.  Can the show have eight cliffhangers?  It's doubtful but there surely will be plenty for water cooler/coffeemaker discussion next Monday.

Monday, May 28, 2012

Memorial Day musings

- If you missed last night's Mad Men, I won't spoil the surprise but, simply put, it's the most eventful episode of this season.  It's also one more intriguing look at Don Draper's relationship with the three most important adult women in his life--his wife, Megan; and business colleagues Peggy and Joan.

- Happy Memorial Day to Best Buy:  Wal Mart is now running full page print advertising suggesting that "if your local Best Buy closed," then come to Wal Mart for the best in TVs and electronics.  Ouch!

- Rocker John Fogerty turns 67 today.

- I blogged a couple of weeks ago about Apple's interesting move towards celebrity pitch-people.  That move became even weirder now that spots featuring John Malkovich have aired.  "Interesting" doesn't even begin to describe that choice of actors.

- The Avengers is kicking box office booty and a key reason is that the film appeals across gender and age groupings.  The audience breakdown thus far is 50% over 25, 40% female, 55% couples and 24% families.

- I don't know about you but I'm breathing a sigh of relief.  Archaeologists found ancient Mayan calculations that indicate that the world will be around for at least another 7,000 years.  So, this whole business of accomplishing everything on your bucket list by 12-12-12 means we have now more time, right?

- And finally, a sad note--Meow, the 39 pound cat, has died.  The feline became a global celebrity when his owner, in New Mexico, left him at a local animal shelter.  The kitty was put on a diet but it was too late--he died of pulmonary failure.

Sunday, May 27, 2012

A story of Memorial Day

Every day the Obituary section in the Kansas City Star seems to include yet another "Greatest Generation" member who has left us.  Today was no exception.

Salvatore G. Ottaviano was born in Kansas City, MO to parents who migrated to America.  He graduated from Cearns High School, a school in the north end of Kansas City in the area inhabited by Italian immigrants.  His parents owned the Bellini Theater close by, at 5th and Troost.

Upon graduation, Salvatore became a Marine and was sent overseas.  As with many servicemen of the day, he met his future bride, Ruby Jean, before he departed.

Salvatore survived his stint in the Marines and returned home to marry Ruby.  The couple lived life to the fullest--traveling often and exercising their love of gambling, making Las Vegas a frequent stop on their journeys.  Salvatore and Ruby spent 62 years together before her death earlier this month.

Salvatore soon followed his wife in death as, according to his obit, "he could not live another day without her."

Members of the "Greatest Generation," like Salvatore, are dying at a rapid pace.  Obits like this could be found, I'm sure, in every major American newspaper this weekend.  Let's be sure and give thanks, on this special holiday weekend devoted to those who have passed, to members of the "Greatest Generation" who served their country so nobly.  R.I.P. Salvatore.

Saturday, May 26, 2012

It's war movie time!

Have you had your share of war movies yet?  As is the custom, we are once again being subjected to the war movie genre, this time on AMC, as we move through the Memorial Day weekend.  And, while I love the genre and the tradition of this TV viewing weekend, can we please mix it up a bit?  I mean, repeated showings of The Green Berets, one of the worst movies ever, means that many other very deserving war flicks aren't getting air time.

Here's one film website's list of the best post-1900 war movies:

1. Apocalypse Now (1979)
2. All Quiet on the Western Front (1930)
3. Saving Private Ryan (1998)
4. Schindler's List (1993)
5. Platoon (1986)
6. The Bridge on the River Kwai (1957)
7. Patton (1970)
8. The Dirty Dozen (1967)
9. The Longest Day (1962)
10. From Here to Eternity (1953)
11. Sergeant York (1941)
12. The Great Escape (1963)
13. Battleship Potemkin (1925)
14. Das Boot (1981)
15. The Deer Hunter (1978)
16. Full Metal Jacket (1987)
17. Letters from Iwo Jima (2006)
18. A Bridge Too Far (1977)
19. The Guns of Navarone (1961)
20. Open City (1945)

I think that this is a pretty accurate portrayal of the best in this genre and note it here given the author's listing of Francis Ford Coppola's Vietnam War movie as number one--a movie which had many dramatic twists and turns before even making it to the big screen.

Martin Sheen played Apocalypse Now's central character, Captain Benjamin Willard, who as a US Army special ops officer was sent into the jungle to kill the presumed insane Special Forces Colonel Walter Kurtz (Marlon Brando.)  Sheen wasn't Coppola's first pick and actually was quite down the list of potential actors who were approached about this role.  Steve McQueen was the director's first choice but declined given the amount of time out of the U.S. for filming.  Al Pacino was also offered the role but he too did not accept for the same reason.  Others approached included Jack Nicholson, James Caan and Robert Redford.

Sheen suffered a heart attack during film production and was rumored to have dealt with psychological issues as well during the making of the film.  So, perhaps ironically, it was Sheen's acting sidekick, Robert Duvall, playing the part of Lieutenant Colonel Bill Kilgore, who won a Golden Globe for his wacked-out portrayal of the surfing, war-crazed chopper squadron leader.  Sheen was nominated for an American Movie Award for Best Actor but lost out to Alan Alda (The Seduction of Joe Tynan.)

Overall, Apocalypse Now was nominated for eight Academy Awards, including Best Picture, but only won for Cinematography and Sound.  It is one of those films which now is considered a classic and whose impact seems to increase with age.  As one writer opined, "it is a masterpiece of the New Hollywood age."




Saturday, May 19, 2012

The death of Super Bowl advertising?

Yesterday, GM announced that it was going to stop participation in the Super Bowl advertising circus and immediately came rumblings that this might be the first move in an advertiser insurrection against pricey commercials in this most highly viewed of television events.

Relax--it's not going to happen.  While GM's move is radical, given the automaker's heavy use of Super Bowl media over the past two years, it is not a death knell for Super Bowl advertising.  The investments by Super Bowl advertisers makes more sense now than in years past given the rapid growth in social media and the ability for these TV spots to be seen across various platforms.

GM's move is CMO Joel Ewanick's way of continuing to drive cost savings and implementing a reality check on the company's media and advertising production spending.  As for the Super Bowl and its advertising inventory, the broadcast will do just fine--look for GM's ad time to be snapped up by some opportunistic brand hoping to use this venue to reach the largest TV audience of the year while complementing that viewership with creative seen on YouTube, Facebook and all things social media.

Tuesday, May 15, 2012

The slide show of your life

This past weekend, my wife and I attended the funeral of a friend.  And, as is today's custom, the funeral ended with a slide show replete with photos from the deceased's life--from infant years up through college and on to marriage, fatherhood and grandfatherhood.

The visual images included, as you would guess, the now embarrassing moments that come with hair woefully out of today's style and/or the way-too-loud sweater that, at one time, was considered fashionable.

Those in attendance grinned at the memories, and sometimes chuckled, as the life of a friend was chronicled with a handful of visual images.  Only a soundtrack played--no audio of our friend or video clips were included.

The moment made me think--what would be the slide show of my life?  What pictures would I want shown to my family, friends and colleagues when that time comes?

It's interesting to me that we rely upon an old technology for this special, poignant moment.  Photographs still allow for time to be taken to survey the image, to see the expression(s), and to get transported into that moment, whether we were there or not.  We all chuckled at the photo with the gaudy sweater, knowingly thinking "yep...I owned one of those."  We giggled at the big hair and shook our head at the glass frames which were big enough to overwhelm a face.

What's in the slide show of your life?  The question isn't asked in order to offer a depressing realization of our own mortality.  Rather, the question is posed simply as a way to emphasize the opportunity that exists--there are plenty of good photos left to be taken for all of us.